Shipping & Returns

Shipping

We ship anywhere in Canada, free on orders of $99 or more. Under $99, one flat rate covers your whole order, shown at checkout before you pay — no surprises.

The $99 counts your products after any discount, before tax.

• Orders are prepared for shipping within 2–3 business days, and may take a little longer during promotions.
• Every parcel is packed at the studio in Ottawa by Louise herself.
• We do not currently ship outside Canada.

Free studio pickup

Prefer to skip shipping? Choose pickup at checkout and pick a time that suits you — it's free. Your order is paid online and waiting for you at the studio at 260 St. Patrick Street, Suite 202, Ottawa.

Can't make your pickup time? No problem — your order stays safely at the studio until you collect it. Email us if you'd like to arrange a different day.

Returns

We want your skin to love what you bought. If a product isn't working out, you may return it within 90 days of purchase for a refund, provided the product is at least half full. Products less than half full cannot be accepted.

To start a return, email help@greatskin.ca with:

• Your receipt number
• Your name and the email you ordered with
• Which product(s) you are returning, and why

We'll reply with instructions for returning the product to the studio.

• Return shipping is at your cost, unless the product arrived damaged, is defective, or caused an adverse skin reaction — in those cases, contact us first and we'll take care of it.
• Refunds go back to your original payment method.
• Original shipping charges are not refunded, unless the return is our fault.
• Please allow up to 30 days from when we receive your return for the refund to be processed.
• All returns are subject to validation; we reserve the right to refuse refunds where the policy is being abused.

Damaged, defective, or wrong items

If something arrives damaged, leaking, or isn't what you ordered, email help@greatskin.ca right away with a photo and your receipt number. We'll sort out a replacement or refund — no return shipping cost to you.

Order changes & cancellations

Need to change or cancel a paid order that hasn't shipped or been picked up yet? Email us as soon as possible and we'll do our best. Once an order has shipped, the returns process above applies.

Kits & collections

Kits and collections are sold as a single item and can't be split up — a return of a kit means the whole kit, with each product in it at least half full.

Gift cards

Gift cards can be used in the studio and in the online shop. They are not redeemable for cash and are not returnable.

Questions

Email help@greatskin.ca — we're happy to help before or after you order.