A Different Consultation Approach
Almost every new client who walks into my Ottawa skin clinic begins their story with the same feeling: overwhelm. They are overwhelmed by the sheer number of product choices, confused by conflicting advice online, and frustrated because they are simply not getting the results they want. They arrive at my studio because their skin issues are not being resolved, and they are tired of guessing.
If this resonates with you, please know that you are not alone. It is this exact frustration that motivated me to create a completely different kind of skin consultation.
I could write an entire post about incredible products and powerful ingredients, and believe me, we will get there. I have dedicated my career to working with skincare that truly works and changes lives; otherwise, I would not be doing this! But today, I want to talk about something more fundamental: the consultation process itself. Because how your journey begins determines everything that follows.
Why the Typical Skincare Conversation Fails
Early in my career, I noticed a significant gap in the client experience. So little time was devoted to properly supporting people with their home care. The typical approach to the skincare conversation in many clinics and spas is to leave it to the end of a treatment. It often feels rushed, like an afterthought, and becomes very transactional.
The unfortunate reality is that very little dedicated time and structure are allocated to discussing, strategizing, and supporting home care programs. The most that is often given is a prescription sheet with products checked off. More critically, there is a profound lack of guidance on how to use those products. Clear instructions on the application steps, the timing, and the overall routine are missing. This leaves you to figure things out on your own, which leads right back to that feeling of overwhelm.
Once I saw this flaw in the system, it could not be unseen. It was obvious to me that this needed dedicated attention. I have spent the last few years meticulously working on my consultation process to make it the best possible experience, one that empowers my clients and helps them successfully achieve the results they deserve.
My Process: A Partnership from the Very Start
From the moment we begin our journey together, your concerns become my concerns. You can let go of the stress of managing your skin alone, because you can rely on me for guidance and support. This is why my entire approach is built on a foundation of partnership, not transactions.
The process starts well before you even step into my clinic. I know that everyone worries about consultation charges, so let me put your mind at ease. My comprehensive, one-hour skin consultation is complimentary. Before we book that, however, we have a short virtual meeting. This allows us to see each other and have an initial discussion about your skin. It helps me confirm that I am a good fit for your needs and that you are ready to invest in your skin with quality, medical-grade skincare. Please note, quality does not mean ‘expensive’; it means effective. If you are curious, you can have a look at the AlumierMD products I work with to get a sense of my approach.
All of this happens before your official consultation. By the time you arrive, we are not starting from scratch. We have already built a connection.
More Than Just Products
You may have noticed we still have not talked much about specific products. That is intentional. So much more goes into providing truly effective skincare than just a list of ingredients. It is about understanding your skin’s history, your lifestyle, and your specific goals. It is about building a routine that works for you and providing the support you need to follow it consistently. This is why my consultation and the service I provide are different.
If you are ready to stop the cycle of trial and error and begin a clear, strategic, and supportive journey to your best skin, then I am here to help.
Let’s build a plan together that brings you peace and confidence, not more pressure.
Book your complimentary Complete Skin Analysis here to start your journey at my Ottawa skin clinic. I offer both in-person and virtual consultations to fit your needs.